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Frequently Asked Questions

 

Got Questions? We’ve Got Answers!

Below are the answer to questions we are usually asked. We hope you find this information useful, however if we have left something out please feel free to contact us.

 

  • What is Jane's African Wear?

    Jane's African Wear is the online destination for shoppers to discover stunning handcrafted inspired African brands and accessories from all over the world, bringing shoppers global design previously unaccessible. We are a platform dedicated to bridging the gap between inspired African brands and shoppers around the world. Everything on this platform is solely African. Our designers are based in Africa or are of African origin. If you thinking of selling your African brand, we'll be happy to add you to our African designers.
  • Where Is Jane's African Wear Based?

    Jane's African Wear is based in Peterborough, United Kingdom.
  • Which payment methods are accepted on Jane's African Wear?

    Although Jane's African Wear uses PayPal as the main payment gateway, you are able to use your Visa, Master Card, Discover, or any main credit card to purchase your products.
  • I am a tailor, how do I get paid?

    Before we get into business with you, we'll work with you to establish the correct payment system to pay you. This can range from Western Union, Small World Payment, Money Gram, Paypal or your preferred payment method.
  • Do I receive an invoice for my order?

    Yes, Jane's African Wear will automatically send you an invoice for your purchase as well as Paypal.com
  • What can I sell on Jane's African Wear?

    From African wear (clothing), African handbags, African footwear, African jewelries, African crafts to toys, you can sell to the world whatever the world community needs and wants.
  • How can I join Jane's African Wear?

    We welcome everyone onto the platform. Please register for an account here. Upon receiving your registration, we'll contact you to complete the process.
  • I need a specific dress size (custom-made)

    We use the UK standard for our dress sizes, however if you have a specific need, please contact us and we'll be glad to help.
  • What are your delivery rules and charges?

    Delivery fees are calculated during checkout, however in some cases it has to be done manually. Below are our delivery fees and shipping costs:

    ** FREE UK delivery on all orders over £149.99

    ** FREE international delivery on all orders above £199.99

    ** All orders are delivered by UPS express delivery service:

    ** Deliveries are typically made Monday-Friday

    ** Please note that orders placed after 1pm will be processed on the next working day

    ** All orders are dispatched same day subject to being in stock

    ** For orders placed on back-order you will be notified of the estimated delivery time.

One More Question?

What happens if I notice that my personal details are incorrect after I have completed the ordering process?

If you detect your personal details are incorrect once you have completed the ordering process, please email our sales team at This email address is being protected from spambots. You need JavaScript enabled to view it., ensuring you include your order number. We can not guarantee that we will be able to rectify the issue, however, we can assure you that we will do all we can to amend your order.

Get in touch

Top Selling

  • Accessories
    Accessories
  • Handbags
    Handbags
  • Jewelries
    Jewelries
  • Kids
    Kids
  • Men
    Men
  • Tops & Tees
    Tops & Tees
  • Women
    Women

Contact Us

For help with all aspects of buying and selling on Jane's African Wear, call us on the number below or simply email us.

  • Melcom St., Beside Stanbic Bank, Sunyani. GH
  • No 118 Sheepwalk, Peterborough. UK. PE4 7BL
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